These include defining a service level agreement and defining PCCs. We oversaw the SLA process and then implemented it. After selecting the preferred supplier, we supported the due diligence and contract negotiation process between Canon and the logistics service provider. With our help, Canon managed to conclude due diligence and contract negotiations within a tight period of time, including the preparation and agreement of a full tender contract for the definition of the service level agreement. The essence of an SLA is that both parties have their say. In practice, it is rarely practicable or feasible for both parties to be involved in every step of the drafting of the agreement. However, the success of AA is one in which both sides cooperate. If the process is truly collaborative, the resulting document can be filed and largely ignored, as both parties have already learned to work together. And that`s the right way to go. Recently, Cerasis created a LinkedIn group called Manufacturing, Distribution, Supply Chain, Logistics, Transportation and Freight News and Networking, to bring together the worlds of these sectors, learn better from companies and connect. The group`s goal is to bring added value not only to Cerasis, but also to space thinkers through this blog and other shared content. Since the introduction of our new marketing plans, we have been very active on social networks, especially linkedIn, and we have always noticed, as well as others, the absence of a general directive on service level agreements in logistics as well as specific PCCs for the different types of logistics providers that exist, as for example.B.
those who have assets vs. Non-Assetts. those who are niche against those who are more general. One of our goals at Cerasis is to eliminate the cloud of confusion around these types of areas, and we have established a relationship with Chuck Intrieri, who is a 3PL consultant and works with those who need 3PL services to find the best solution to their needs. Over the course of more than 25 years of experience, he has identified KPIs to be included in a service level agreement. Please fill out the form below to download the white paper ”The KPIs of a Logistics Service Level Agreement”. Under the form, you will find out what a service level agreement is in logistics and what should be included. There are many other PCCs that can be added to this basic SLA agreement. The more PPAs there are, the more difficult the negotiation process.
It can take months to negotiate a complex SLA/KPI document, as you go back and forth with your logistics service provider, so the document becomes a ”win-win” situation for both parties. After the approval of the SLA/KPI by both the customer and the logistics service provider, this document and its contents must first be checked monthly and then quarterly. Both parties will know how the partnership fits into the objectives of this SLA/KPI document. Without SLA/KPIs, it is not possible to measure the performance of both parties. Don`t be surprised if a logistics service provider doesn`t jump on an SLA/KPI and say, ”Let`s keep it simple.” Always use some sort of basic SLA/KPI to protect yourself when outsourcing your logistics department. Disposal Logistics Service has as its basic ability to reduce logistics costs and improve the services identified with the transfer of waste produced during the operation of a business. An SLA is a type of contract that exists between a logistics service provider and its customers and defines in measurable terms which services are provided by a logistics service provider. . . .